{"id":1508,"date":"2023-05-23T18:52:30","date_gmt":"2023-05-23T18:52:30","guid":{"rendered":"https:\/\/egenera.mbdstudiosinc.com\/?page_id=1508"},"modified":"2025-08-07T17:01:42","modified_gmt":"2025-08-07T17:01:42","slug":"pan-bladeframe-support","status":"publish","type":"page","link":"https:\/\/www.egenera.com\/?page_id=1508","title":{"rendered":"PAN &#038; BladeFrame Support"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container has-pattern-background has-mask-background nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"--awb-border-sizes-top:1px;--awb-border-color:hsla(var(--awb-color2-h),var(--awb-color2-s),calc(var(--awb-color2-l) - 2%),var(--awb-color2-a));--awb-border-radius-top-left:0px;--awb-border-radius-top-right:0px;--awb-border-radius-bottom-right:0px;--awb-border-radius-bottom-left:0px;--awb-padding-top:100px;--awb-flex-wrap:wrap;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start fusion-flex-content-wrap\" style=\"max-width:1248px;margin-left: calc(-4% \/ 2 );margin-right: calc(-4% \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\" style=\"--awb-bg-size:cover;--awb-width-large:100%;--awb-margin-top-large:0px;--awb-spacing-right-large:1.92%;--awb-margin-bottom-large:0px;--awb-spacing-left-large:1.92%;--awb-width-medium:100%;--awb-order-medium:0;--awb-spacing-right-medium:1.92%;--awb-spacing-left-medium:1.92%;--awb-width-small:100%;--awb-order-small:0;--awb-spacing-right-small:1.92%;--awb-spacing-left-small:1.92%;\"><div class=\"fusion-column-wrapper fusion-column-has-shadow fusion-flex-justify-content-flex-start fusion-content-layout-column\"><div class=\"fusion-text fusion-text-1\"><div id=\"comp-jzbgusfm\" class=\"Z_l5lU ku3DBC zQ9jDz qvSjx3 Vq6kJx comp-jzbgusfm wixui-rich-text\" data-testid=\"richTextElement\">\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Although Egenera no longer offers new support contracts for any PAN or BladeFrame products we are still committed to providing customers\u00a0 with existing contracts the highest levels of support for legacy products. \u00a0 For assistance on any of our legacy products you can contact service using the following:<\/span><\/p>\n<ul class=\"font_8 wixui-rich-text__text\">\n<li class=\"wixui-rich-text__text\">\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Web: \u00a0<a class=\"wixui-rich-text__text\" href=\"https:\/\/portal.egenera.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">https:\/\/portal.egenera.com<\/a><\/span><\/p>\n<\/li>\n<li class=\"wixui-rich-text__text\">\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Phone:<\/span><\/p>\n<ul class=\"font_8 wixui-rich-text__text\">\n<li class=\"wixui-rich-text__text\">\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">US 1-866-301-3117<\/span><\/p>\n<\/li>\n<li class=\"wixui-rich-text__text\">\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">EMEA 01-9022718<\/span><\/p>\n<\/li>\n<li class=\"wixui-rich-text__text\">\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">ASIA PAC 0120-676-076<\/span><\/p>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">To better understand the support options available for the Egenera products you use refer to the matrix below.\u00a0 Egenera also offers migration of BladeFrame or PAN customers to our Infrastructure as a Service (IaaS) solution called Xterity Cloud.\u00a0 Xterity Cloud is based off Egenera solutions to provide the same high availability and other functions.\u00a0 This also makes the complicated process of migrating off a PAN system easy and reliable.\u00a0 Xterity is a cloud IaaS provider simpler than AWS or Azure and a excellent platform for ISV to SaaS transition.\u00a0 It also can be used as a cloud backup and DR provider\u200b\u200b<\/span><span class=\"wixui-rich-text__text\">\u200b.<\/span><\/p>\n<\/div>\n<\/div><div class=\"fusion-image-element\" style=\"text-align:center;--awb-caption-title-font-family:var(--h2_typography-font-family);--awb-caption-title-font-weight:var(--h2_typography-font-weight);--awb-caption-title-font-style:var(--h2_typography-font-style);--awb-caption-title-size:var(--h2_typography-font-size);--awb-caption-title-transform:var(--h2_typography-text-transform);--awb-caption-title-line-height:var(--h2_typography-line-height);--awb-caption-title-letter-spacing:var(--h2_typography-letter-spacing);\"><span class=\" fusion-imageframe imageframe-none imageframe-1 hover-type-none\"><img decoding=\"async\" width=\"658\" height=\"687\" title=\"pan\" src=\"https:\/\/egenera.com\/wp-content\/uploads\/2025\/08\/pan.jpg\" alt class=\"img-responsive wp-image-2144\" srcset=\"https:\/\/www.egenera.com\/wp-content\/uploads\/2025\/08\/pan-200x209.jpg 200w, https:\/\/www.egenera.com\/wp-content\/uploads\/2025\/08\/pan-400x418.jpg 400w, https:\/\/www.egenera.com\/wp-content\/uploads\/2025\/08\/pan-600x626.jpg 600w, https:\/\/www.egenera.com\/wp-content\/uploads\/2025\/08\/pan.jpg 658w\" sizes=\"(max-width: 800px) 100vw, 658px\" \/><\/span><\/div><div class=\"fusion-text fusion-text-2\" style=\"--awb-font-size:11px;\"><ul>\n<li class=\"wixui-rich-text__text\">\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">N\/A \u2013 Not Applicable\u00a0<\/span><\/p>\n<\/li>\n<li class=\"wixui-rich-text__text\">\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">NBH \u2013 Requests received during local Normal Business Hours<\/span><\/p>\n<\/li>\n<li class=\"wixui-rich-text__text\">\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">ABH \u2013 Requests received local After Business Hours<\/span><\/p>\n<\/li>\n<li class=\"wixui-rich-text__text\">\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Additional Cost \u2013 Services can be provided based as a time and expense engagement<\/span><\/p>\n<\/li>\n<li class=\"wixui-rich-text__text\">\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Initial Installation \u2013 Refers to the act of first assembling, testing, and configuring the hardware platform and Egenera PAN domain. It does not refer to implementing the customer\u2019s specific environment.<\/span><\/p>\n<\/li>\n<li class=\"wixui-rich-text__text\">\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Upgrade Installation \u2013 Refers to the resources required to install any new hardware products or software releases onto an already existing PAN system.<\/span><\/p>\n<\/li>\n<li class=\"wixui-rich-text__text\">\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">Upgrade Preparation \u2013 Refers to the resources required to determine compatibility and review potential risks with a planned upgrade path.<\/span><\/p>\n<\/li>\n<li class=\"wixui-rich-text__text\">\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">** Timing represents a minimal committed SLA from time Egenera establishes need. However exact date and time of dispatch depends on customer\u2019s ability to consume those services and the local time.<\/span><\/p>\n<\/li>\n<li class=\"wixui-rich-text__text\">\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">All Egenera service contracts are charged on an annual pre-paid basis. Services can be upgrading or changed within a contract or during a renewal upon written notice however certain additional charges may apply. Re-instating service after coverage has lapsed is subject to a fee.<\/span><\/p>\n<\/li>\n<li class=\"wixui-rich-text__text\">\n<p class=\"font_8 wixui-rich-text__text\"><span class=\"wixui-rich-text__text\">\u2020On-Site Support \u2013 On-site support technicians are only included in contracts covering Egenera Bladeframe hardware.\u00a0 Local technicians are engaged when Egenera support identifies they are required for remediation.\u00a0 \u00a0On-site labor is not a substitute for customer involvement in diagnostic efforts or pBlade replacements.\u00a0 \u00a0On-site labor SLA does not apply to PS activities or other special requests for on-site support.<\/span><span class=\"wixui-rich-text__text\">\u200b<\/span><span class=\"wixui-rich-text__text\">\u200b<\/span><span class=\"wixui-rich-text__text\">\u200b<\/span><\/p>\n<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":903,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-1508","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.egenera.com\/index.php?rest_route=\/wp\/v2\/pages\/1508","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.egenera.com\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.egenera.com\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.egenera.com\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.egenera.com\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1508"}],"version-history":[{"count":7,"href":"https:\/\/www.egenera.com\/index.php?rest_route=\/wp\/v2\/pages\/1508\/revisions"}],"predecessor-version":[{"id":2145,"href":"https:\/\/www.egenera.com\/index.php?rest_route=\/wp\/v2\/pages\/1508\/revisions\/2145"}],"up":[{"embeddable":true,"href":"https:\/\/www.egenera.com\/index.php?rest_route=\/wp\/v2\/pages\/903"}],"wp:attachment":[{"href":"https:\/\/www.egenera.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1508"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}