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Blog: The importance of partnering … with the right partner

Written by Marc Shelley, Sr. Product Marketing Manager ( 

At Egenera, we realize that two of our most critical success factors are partner satisfaction and success.

Why is this?

We read all the press on how the behemoth cloud service providers are positioning themselves for world dominance. But we’re not buying it.

Why is this?

Simply put, as a technology service provider, your relationships matter. As a cloud services provider, our relationships matter. We don’t have thousands of customers and aren’t bringing in billions of revenue dollars. Our partners matter, and therefore, we believe it isn’t right to use our partner program as a revenue generating business unit. We view our partner program as a required means to our long-term success, not as a short-term revenue gain. Many of our partners came onboard only after experiencing the high costs, complexity and support dissatisfaction of a big CSP. Too often they felt they were treated as just a number, not a partner. So much for world dominance.

This is why we’re investing heavily in our current (and future) partners with the announcement of the Xterity Partner Program to help pave the path to success for our partners.

The Xterity Partner Program provides partners a well-defined path to success in two ways:

Helping you succeed:

  • No cost onboarding, training and support, including:
    • Partner Portal Access – All the up-to-date information on Xterity right at your fingertips.
    • On-Demand Training – Technical and sales training aligned to your sales cycle to help you succeed with your cloud strategy.
    • Technical Support – no matter what level of partner you are, our support team will be there helping you with 24x7x365 white-glove support.
    • Dedicated Account Management – Have a question or concern? Your account team is waiting to assist you. From sales assistance to collaborative strategy sessions, our account managers leverage decades of experience in cloud to help your business strategically grow.
    • White Label Collateral – Access to a library of brandable collateral to help you. Don’t see what you need? Let us know and we’ll be happy to collaborate and deliver what you need!

Rewarding your success:

  • As your cloud business expands with us, you’ll be rewarded with cloud service credits in increasing amounts to help you be even more successful by reducing your service delivery costs.
  • The more you sell, the more you save.

We understand selling cloud can be a challenge; we get it. Our Xterity Partner Program provides you the tools, support and knowledge you need to be successful. We look forward to rewarding your success.

For additional details click here or drop me a line at

I look forward to your success with Xterity Cloud Services.  

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