Professional Services - Consulting and Best Practices Services

All service engagements include a client-specific executive summary containing strategic and operational recommendations, and a client-specific operation run book containing detailed technical instruction. The documentation is written with the expectation that the client will use it as a framework to enable repeatable operations and processes for future deployments.

Pre-production Readiness

• Prove Egenera advantages in the client environment during Proof of Concept (POC) testing
• Create operational and deployment best practices around lead applications on the Egenera system
• Create a client-specific ROI model and executive report comparing Egenera to a business as usual deployment
• Client benefit: Acquire the knowledge to architect, implement and support a production-ready environment that makes full use of Egenera benefits in strategy, operations and finance to gain a competitive market advantage

Oracle 10g Accelerator

• Deploy a production-ready Oracle^® 10g RAC on Egenera
• Optimize synergies between Egenera^® PAN Manager^TM, Oracle Grid Control and Oracle Enterprise Manager
• Client benefit: Deploy Oracle 10g RAC onto the Egenera system, utilizing best practice strategies that are unique to Egenera (e.g. capacity on demand), to have a production-ready infrastructure in just three weeks

Server Virtualization Accelerator

• Support the creation of multiple virtual machines within a single physical server
• Integrate virtual machines under Egenera PAN Manager control
• May include Egenera^® vBlade^TM software or virtual machine technology from VMware^TM or other third-party providers
• Client benefit: Implement a stable, robust and documented virtual environment in a short period of time and receive training on best practices

Utility Services Accelerator

• Accelerate deployment and time-to-value using the advanced data center virtualization capabilities of the Egenera system
• Realize the features and benefits of the Egenera system quickly and learn how to take full advantage in a production environment
• Deploy production-ready applications
• Client benefit: Optimize the configuration of applications onto the Egenera system, utilizing field-tested best practices to have a production-ready infrastructure in just a few short weeks

Disaster Recovery (DR) Accelerator

• Build and implement client-specific solutions for DR
• Optimize DR processes and procedures based on the unique features of the Egenera platform 
• Identify alternative uses for the DR environment when not being used for DR 
• Client benefit: Deploy a documented, tested and 100 percent repeatable DR solution that reduces downtime to minutes, instead of days; streamline DR processes and steps

On-site Residency

• Provide onsite Egenera consultant(s) for an extended term
• Identify and provide best practice enhancement opportunities
• Accelerate knowledge transfer of best practices and training
• Operate as a member of client's systems administration team to ensure effective use of large-scale Egenera environments
• Client benefit: Leverage the advantage of having an onsite consultant with intimate knowledge of the Egenera technology and best practices, and access to internal Egenera support staff to accelerate time-to-value

Operational Assessment

• Review of the existing Egenera environment
• Identify areas to optimize the efficiency of Egenera strategy, operations and processes
• Identify opportunities and recommend solutions to make the most effective use of the Egenera platform
• Client benefit: Receive an itemized list of areas for improvement and corresponding solutions to ensure maximum ROI and full realization of efficiencies and savings

Oracle Suite of Services

• Remote DBA audit and improvement service
• Total systems performance assessment
• Client benefit: Derive optimal performance from Oracle database and receive operational recommendations for a more robust and scalable Oracle environment

Upgrade and Migration Services

• Upgrade an Egenera^® BladeFrame^® EP system to a BladeFrame^® EX system
• Reduce migration downtime via best practices
• Client benefit: Confidence that the upgrade and migration process will be seamless

PAN Manager Software Administration Training

• PAN Manager administration training for system administrators
• Public classes held at Egenera offices or dedicated client locations
• Client benefit: Ensure that system administrators have learned and practiced the PAN Manager feature-set and are comfortable carrying out common tasks and deploying best practice strategies

Deployment of VMware Server on the BladeFrame Administration Training

• Deploy and configure VMware Server and virtual machines within PAN Manager
• Configure virtual machines for high availability and failover
• Public classes held at Egenera offices or dedicated client locations
• Client benefit: Ensure that system administrators have learned and practiced the key tasks in configuring highly available VMware Server virtual machines within the Egenera Processing Area Network (PAN)

Custom Support Services

• One day best practices workshop for managers
• Administrator certification program
• Pre-paid bank of consulting hours
• Client benefit: Gain detailed insight into how to fully utilize the Egenera system and reap its full benefits; verify that staff are properly trained to do their jobs; have the peace of mind that expert on-site assistance is always available on short notice based on each client's specific needs