MSPs: SLAs and why they matter

Posted on: January 26th, 2015 by John Humphreys No Comments

As the increased availability of cloud services has made managing enterprise compute environments more complex, the demand for managed service providers has never been greater. A recent study released by research firm MarketsAndMarkets reported that the global market for MSPs is expected to grow from $107.17 billion in 2014 to $193.34 billion by 2019. While this expected growth clearly demonstrates the need for MSPs, it’s important to remember that service management is a two-way street in that the provider needs to deliver a certain level of service that meets customer expectations and requirements. To ensure a successful relationship, MSPs and customers need a Service Level Agreement (SLA) to act as a blueprint which explicitly outlines terms of the agreement. A “good” SLA touches on every aspect of the relationship and protects both the customer and the MSP.  It covers how the client should react in the event of an outage,… continue reading

From MSPs to CSPs

Posted on: January 24th, 2015 by John Humphreys No Comments

When it comes to cloud services, end-users are always looking for clouds that can yield cost savings and meet their specific needs.  However as Jeff Kaplan of ThinkStrategies mentioned, any initial savings on entry-level IaaS solutions offered by larger providers such as Amazon Web Services and Google are offset by the purchasing of higher-priced, value-added services. To make matters worse, the volume of customers these larger players have makes it difficult for them to provide a sufficient level of support services, as their solutions are often standardized to address the broadest of needs.   As a result, MSPs are in a prime position to act as the trusted advisor who can help organizations better address their specific needs. To seize this opportunity, MSPs need to be able to provide what customers really value: top notch service and the expertise needed to help them devise an effective cloud migration strategy on top… continue reading

Egenera Cloud Suite Receives Cloud Computing Product of the Year Award for 2014

Posted on: December 23rd, 2014 by John Humphreys No Comments

It seems we’ve received an early holiday gift – we’ve been granted the 2014 Cloud Computing Product of the Year Award by Cloud Computing Magazine for our Egenera Cloud Suite.  This award is given to vendors who have contributed ‘innovative, useful and beneficial cloud products and services’ and we are so happy to have Cloud Suite acknowledged as a unique and truly valuable solution that helps organizations more easily manage their increasingly complex converged environments.  Egenera Cloud Suite combines PAN Cloud Director, PAN Manager and PAN Domain Manager to deliver a best-in-class cloud management software platform that makes it simple to design, deploy, manage and protect IT as a service. Together, these software components deliver the most comprehensive cloud management and data center management software solution on the market today by enabling users to mix physical, virtual and public cloud resources however they choose, to quickly and efficiently design the… continue reading

Wholesale Cloud Services – The Next Evolution in the Cloud

Posted on: December 15th, 2014 by John Humphreys No Comments

When it comes to CapEx and OpEx, businesses are always looking to get the biggest bang for their buck and MSPs are no different. Cloud services are in great demand by enterprises across the board, and because of their expertise and knowledge in devising and executing cloud strategies, MSPs are an excellent source for these businesses to tap into if they are looking to get quality IT services at a reasonable price. At the same time, what MSPs are starting to realize is that their value to their end-customers isn’t in providing them a self-built cloud – for which minimum investment costs alone typically start around $500,000 – it’s in the consultation services that they can provide on top of fully functioning cloud services. In order to better provide their end customers with top notch customer service, MSPs need a more manageable and cost-effective way to provide cloud services that… continue reading

Capitalizing on Demand for Cloud Services

Posted on: November 26th, 2014 by John Humphreys No Comments

As demand for cloud services continues to grow, companies are more likely to purchase their services from a local reseller partner or managed service provider to get a personal, consultative relationship and higher level of customer service. To capitalize on this demand, local partners and MSPs have resorted to reselling public cloud services such as Amazon Web Services (AWS) or building their own platforms. However, both approaches come with challenges attached. The problem with selling services such as AWS is that partners typically find it difficult to achieve profitability, as AWS provides its go-to-market partners with only 1-5% off publicly listed prices; margins that are simply too low for most MSPs to make this a profitable venture. Building a cloud isn’t practical either as capital costs can be very high, with a minimum investment typically around $500,000, plus an additional $100,000 – $200,000 per year in operational costs per cloud… continue reading

The Rack Server Endgame: Conversion to Converged Infrastructure

Posted on: November 12th, 2014 by Dana Morris No Comments

Next Wednesday Egenera’s CTO Scott Geng will be presenting on Rack Servers and the benefits of converged infrastructure; consolidating datacenter resources with a single solution that can be centrally managed: Egenera Cloud Suite Egenera’s Rack Solution increases the delivery speed of business services, lowering capital, licensing and operational costs while providing the security of having business continuity insurance. To learn more about a converged infrastructure solution for rack servers, please reserve your space now. Presented by Scott Geng, CTO & EVP of Egenera Wednesday, November 19th 2:00 pm Eastern, 11:00 am Pacific Reserve your space:

Egenera and DRJournal to present webinar on Disaster Recovery in the Cloud

Posted on: November 5th, 2014 by Scott Harris No Comments

Disaster Recovery Journal is the leading name in providing the most-up-to-date and informed analysis of business continuity planning. As such, we’re proud to announce that on Wednesday, November 12, Egenera will be hosting Disaster Recovery Journal’s monthly webinar by presenting a case study on disaster recovery (DR) in the cloud. Scott Harris, VP of services, and Fergal Qugley, Business Development Manager EMEA at Egenera, will be leading the discussion alongside Jimmy Sheahan, technical director at Ergo, by examining the current state of DR in the cloud through a case study based on Ergo’s recent DR in the Cloud initiative. Given the competitive climate of today’s economy, companies cannot afford to be hindered by system outages that result in a loss of revenue or drive customers to turn to their competitors. In the event that your data center goes down, minimizing downtime and protecting your most critical data, applications and business… continue reading

Cloud Trends for 2015: Part 3 – Increased Focus on Hyperlocality

Posted on: November 4th, 2014 by John Humphreys No Comments

For the past few weeks, I’ve been discussing the changes I’ve noticed taking place with MSPs and the cloud. As a recap, I predicted that there would first be major re-consolidation in the cloud, followed by a huge increase in the number of wholesale cloud services. As more wholesale clouds enter the market and pricing for services becomes more competitive, MSPs will need to demonstrate the ability to provide excellent customer service in order to stand out from the competition. This starts with increased attention to hyperlocality. When it comes to real estate, one of the selling points a realtor will emphasize to a prospective buyer is that location matters. To drive the point home, he’ll discuss how the convenience of proximity to places of interest (e.g. nearby grocery stores, coffee shops, etc.) and how being in such a prime location equates to cost savings in terms of time (less… continue reading

Cloud Trends for 2015 (Part 2): The Rise of Wholesale Cloud Services

Posted on: October 30th, 2014 by John Humphreys No Comments

We recently kicked off the first part of a three-part blog series on what to expect with the cloud in 2015 by discussing the massive re-consolidation set to take place in the cloud. For this next part, I wanted to discuss the impact this shift in the space will have on MSPs – more specifically, how it would lead to a rise in wholesale cloud services.  Just as enterprises look to them for their specialization in providing specific services, MSPs too are looking for outside help – particularly when it comes to building cloud services. This is where the concept of wholesale clouds comes in. Cloud wholesalers will look and act like today’s classic distributor by providing the business process management for their channel partners. We’ve seen it with big companies such as Seagate and their BDR option and smaller companies such as Cloudike and their cloud storage offering. By… continue reading

Cloud Trends for 2015: Part 1 – Re-Consolidation in the Cloud

Posted on: October 27th, 2014 by John Humphreys No Comments

Recently, I was asked by a friend what to expect with the cloud in 2015. Answering that was no easy task, given the cloud’s ever-changing nature. Remember, we moved fairly quickly from having one big public cloud (EC2) to having lots of specialized cloud options and hybrid clouds (private and public) offered by a myriad of service providers. With that in mind, I figured now is a good time to look at what we’re seeing with MSPs and the impact they look to have on the cloud moving forward. Nowadays, enterprises have many options available when it comes to cloud solutions. For private or dedicated clouds, they can create and manage them in-house or outsource it to a cloud service provider. While managing clouds internally gives the organization more control over its clouds, it also forces it to bear the burden of having to allocate the time and resources to… continue reading

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